General Terms and Conditions of the Future Education Group and its Education Departments:

These terms and conditions are put in place to safeguard the rights of the Future Education Group platform, its customers, and education service providers. They govern your use of the electronic application, the website, and its contents, which include:

• Platform Service Provider: Saad Ibrahim Al-Eidi Business Services Company, the actual owner of the "Future Education Group" platform.

• Customers: Users of the Future Education Group website and application.

• Instructor: The individual providing the education or training service that is displayed on the Future Education Group website and application.

Introduction:

• The Future Education Group platform meets the needs of customers by offering, through the Internet, academic lectures for all subjects and development lectures with all their services in different life skills by lecturers specialized in the educational and development materials offered, displaying the prices of these lectures and development courses and having an overview of them on the electronic application and website, so that the customer can complete their purchases directly through the electronic payment methods available on the platform, without having to be present at the headquarters of the company in charge.

• The purpose of the application and the website is to provide academic services and educational activities for students of general education, university, and international education and all segments of society, so that lectures, research requests, assignments, development courses, and other services are displayed so that the customer can perform them on the mobile application and the website after purchase, whenever he/she wants, during the period specified for the effectiveness of the application

The services offered in the application:

• Lectures, courses, and remedial sessions are displayed on the application, some paid, some free.

• The number of views of lectures of the university curriculum is unlimited during a semester, and the Future Education Group platform has the right to terminate the user's participation in the lectures at the end of the semester.

• The number of views for public and international education depends on the respective subscription plan.

• The duration of the development courses ends at the end of the course and the plan provided for the course.

General Terms:

• The Company reserves the right to amend or change the terms and conditions from time to time, which can be viewed by the customer in the app or on the website of "Future Education Group". Any changes will be displayed in the App and on the Website or by SMS to Subscribers and it is the Customer's responsibility to check the Terms each time they use the Application. The changes will take effect immediately upon their publication and all subsequent transactions of the Customer and the Company will be carried out based on the new Terms.

• If the Customer exceeds the values and principles set out in the Platform Terms, the Group reserves the right to suspend or restrict the Account or terminate access to the Application at any time and for any reason (with notice to the Customer).

• The company uses the data received from the customer to fulfill its obligations under these General Terms and Conditions following its confidentiality policy.

• Concerning fraudulent misrepresentations of false information, this Agreement (including all documents and records referred to herein) shall be null and void as to all obligations, understandings, mutual understanding, or prior agreements between the Customer and the Service Provider (whether written or oral).

• The Service Provider shall have the right to claim compensation if the Customer's use of the Application and the Website interferes with the purposes for which they were used, its operations or business reputation, or harms its customers and their data, whether the misuse is due to an intentional or unintentional act.

• The responsibility for updating or amending customer data lies solely with the customer. Consequently, the platform denies and disclaims any responsibility for errors or financial loss resulting from the use of outdated or incorrect data by the customer.

• Individuals under the age of sixteen or any age deemed legally ineligible in their place of residence or country are not allowed to purchase products or services through the application or website. In such cases, they must request their guardians to take the necessary actions on their behalf.

• Execution of operations: The execution of operations is subject to the condition that the service provider accepts the operation to be performed, and is subject to the customer's approval of all the terms and conditions contained here regarding the terms of use of the application and its services.

• The execution of operations is subject to the service provider's acceptance of the transaction to be performed. It is also subject to the customer's approval of all terms and conditions contained in the application's services agreement.

• Future Education Group has the right to demand its members, including lecturers and students, to comply with all its rights in the Kingdom of Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, and Jordan. Any violation of the terms mentioned above will result in the member bearing all damages and costs resulting from such a violation. The group's management has the right to take any legal action in any of the seven countries mentioned to ensure that their financial, moral, and intellectual rights are protected. The group can also legally claim its rights in the Court of Jurisdiction in Riyadh, Kingdom of Saudi Arabia.

• The terms and conditions mentioned above are an integral part of the agreement and should not be considered separately. In case any of the terms are violated, the Future Education Group platform reserves the right to take necessary legal action to protect its interests at any time deemed appropriate. Delay in taking legal action does not imply acceptance of any violation of terms.

Intellectual Property Rights and Confidentiality of Information:

• All content on the Future Education Group Platform, including graphics, logos, icons, images, and data, as well as educational materials, published lectures, and everything related to them, are owned by the Future Education Group Platform. Prior permission from the owner is required for any use of the content.

• The Future Education Group platform is intended for personal use only. Therefore, users are prohibited from using, copying, or distributing any of the contents of the Future Education Group Platform in any way other than as licensed, whether for commercial or non-commercial purposes.

• The platform has the right to collect user data registered on the website and application and use it for development, improvement, and raising the level of service provided with high quality and accuracy.

• The management of the Future Education Group has full authority to oversee all content, including videos and lecture/course designs. Lecturers or customers must obtain approval from the management before using any materials on the site.

• Recorded lectures, notes of published lectures, worksheets, tests, and assignments may not be published, and may not be used for a commercial purpose; they are printed and used by the student for a personal or academic purpose only.

• Please refrain from taking screenshots or capturing the screen in any way or sharing your account with anyone else. If the platform administration discovers that you have violated any of these terms and conditions, the management of the Future Education Group platform reserves the right to take appropriate measures, including suspending your account or canceling all subscriptions without prior notice.

• The subscriber is strictly prohibited from sharing their account with others or providing access to the application or website to display lectures, courses, and lessons from another device.

• In case of a breach of any of the aforementioned clauses, the violator shall be held responsible for all the damages that may occur as a result of this violation. These damages may include material, moral, and intellectual losses of the platform. The platform's management shall have the right to report the violator to the competent authorities in the Kingdom of Saudi Arabia and pursue legal action immediately. The violator shall also be liable for any other damages that may arise as a result of this violation in the future.

Order and Payment Process:

• During the application and implementation process, the Future Education Group platform must be provided with complete data including name, phone number, and email with any other data or notes if any.

• By clicking on the "Confirm" button at the end of the order process, you agree to be bound by the terms and conditions set forth herein and appear elsewhere on the online application prior to the process of selecting your order. Please review the terms and conditions.

• If your credit card issuer fails to complete the transaction for any reason, we will not be able to execute your transaction and will not be held responsible for any delays resulting therefrom.

• The prices displayed on the application and website are specific to the platform and are specified in Saudi riyals and US dollars only, and the customer is responsible for the currency conversion rate.

• Purchases of services can be made instantly through the website or electronic application using Apple Pay, STC Pay, or credit cards.

Exchange & Return Policy:

• Within 24 hours of purchasing the course, 70% of the amount will be refunded; within 48 hours of the transaction, 50% will be refunded.

• Please note that the amount will be refunded as a balance in the customer's wallet on the platform for use in other courses within one semester.

• The process of replacing the course with another is carried out within 48 hours of the implementation of the operation, with the customer bearing the value of 10% of the total value of the course.

Clearance:

• The service provider, Future Education Group, will make all reasonable efforts to ensure that the application and website are fully operational and free of errors. However, please note that the service provider cannot guarantee that the application or website will be free of defects or disruptions. Therefore, the service provider will not be responsible for any issues that arise from such malfunctions beyond its control. In such cases, the service provider will be discharged from its obligations under these terms and conditions.

• The customer is responsible for any negligence or breach on their part that fails to perform required operations.

• The sale and purchase processes are considered to have occurred within the Kingdom of Saudi Arabia. These terms and conditions are subject to the laws of the Kingdom of Saudi Arabia, and all parties involved agree to fully submit to the jurisdiction of the court of jurisdiction located in the city of Riyadh, Kingdom of Saudi Arabia.

Platform Contact Information:

• In case of a complaint, please contact us via phone or email specified on the educational platform's website. We will respond within two working days.

• To ensure quick resolution and your satisfaction, we recommend submitting complaints on the same day as the violation.

• The Future Education Group platform has the right to contact customers to assess their satisfaction with the services and obtain feedback, either by email, platform, or SMS.

Additional supplement (Items for Lecturers on Future Education Group Platforms):

By reading the following terms, you agree to all of them unconditionally.

• With the lecturer's approval to work in the platforms of the Future Group Education, he/she acknowledges his/her full commitment to all the laws and policies of the platform and pledges not to violate any of them while maintaining the quality of the educational material provided within the standards of Future Education Group.

• The educational material and courses that are provided by the lecturer are the exclusive property of Future Education Group. The lecturer is not entitled to claim any rights related to the material published on the platform. They are strictly prohibited from publishing, using, offering for sale, or marketing it in any way.

• The lecturer is not allowed to communicate or interact with students or customers of the platform outside the framework of Future Education Group and its platforms. It is strictly prohibited to disclose any information about the platform or its customers to any third party. The lecturer will be held responsible and may face legal action for any breach of this rule. In case of any such violation, the lecturer will bear all material and intellectual losses to Future Education Group, and may also be liable for any other damages that may arise later as a result of this violation.

• The lecturer is responsible for handling all course-related material, which may include revision papers, course tests, activities, and responding to students' inquiries. He/She is required to complete this work within 48 hours of the due date or receipt of the thesis.